FAQ's

Q: Are you trade only? 

A: No, we're proud to supply to both the general public and trade customers. Please note, registering for a trade account unlocks a multitude of exclusive benefits tailored to meet your professional needs. 

Q: What are your delivery options?

A: We offer Royal Mail Tracked 24 and Royal Mail Tracked 48 delivery services. For larger items, such as boilers and radiators, we offer local pallet deliveries or collection.

Q: How long does delivery take?

A: Royal Mail Tracked 24 deliveries typically take 1 working day. Royal Mail Tracked 48 deliveries typically take 2-3 working days. Pallet deliveries may take up to 5 working days.

Q: Do you offer free delivery?

A: Yes, we offer free delivery on all orders over £150.

Q: Can I collect my order?

A: Yes, you can collect your order free of charge from our branch in Wellingborough, Northamptonshire.

Q: What is your returns policy?

A: You can return any item within 7 days of receiving your order for a full refund. Items must be returned in their original packaging and in a resalable condition.

Q: What do I do if I receive a damaged item?

A: If you receive a damaged item, please contact us immediately. We will need you to provide the following information:

• Your order number
• The product that is damaged
• A description of the damage
• Photos of the damage

Once we have received this information, we will investigate the matter and take the appropriate action. This may include sending you a replacement item, free returns label or issuing you a refund.

Q: How do I contact you?

A: You can contact us by phone or email. Our contact details can be found below: 

 Tel: 01933 224100

 Email: sales@plumbco.co.uk

We hope this information is helpful. If you have any other questions, please do not hesitate to contact us.